Circle is an expert in B2B marketing communications research. Through a programme of primary research, we’ll help your marketing campaigns to cut-through and make a bigger impact by:

Based on these insights we’ll then make clear recommendations about the optimum campaign strategy and how to increase ROI.

Over the last decade, we’ve helped dozens of world-leading B2B brands to optimise their marketing communications and advertising. Brands like Microsoft, Mastercard, Standard Life and Merck. We couple this extensive experience with a deep understanding of B2B marketing and a suite of smart techniques which probe far beyond the superficial.

The result is research which makes a real difference.

Guiding principles

Based on our extensive experience and the self-funded research undertaken by our CircleLabs™ team, we’ve developed an exclusive model which explains the dynamics of marketing communications and advertising in B2B markets. This model guides (but never constraints) our approach and is based on six fundamental observations:

1. To have any effect a marketing message needs to be seen by the target audience and the more it’s seen, the more it’s likely to stick (but with diminishing returns). There are three routes to exposure – a presence in the target audience’s eco-system (e.g. trade events, trade media advertising), direct communications (e.g. email marketing) and being present when they’re actively seeking information (e.g. SEO).

2. The more attention paid to a message, the deeper it penetrates and the firmer hold it takes. Higher levels of attention also push up message understanding (see point 4) as it is processed more thoroughly. The level of attention a member of the target audience gives to a marketing communication is influenced by recipient’s mental state, surrounding noise, the relevance of the message and the ‘grabbing’ power of the execution.

3. Each subsequent building block in campaign effectiveness is dependent on these first two. Removing either of them collapses the whole pile. For example, attention cannot be given without there first being exposure, or a message cannot be understood if no attention is paid to it.

4. To have the desired effect, a marketing message not only needs to be seen and digested, it also needs to be understood. Furthermore, what the recipient takes from the message should match what you wanted them to take from it.

5. Experience with the brand and its reputation will impact whether a message is believed. If the message is not credible (or fails to effectively counter any cynicism), then it is rejected and may lead to a negative sentiment.

6. Unless the desire is simply to convey information, the message needs to appeal to the recipient as the more it appeals the more it’s likely to influence them. However, unless it’s also unique its power is diminished as the message becomes harder to ‘own’.

B2B marketing communications research

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A selection of our case studies

We mapped the customer journey for IAG Cargo and developed an ongoing monitor of customer satisfaction.

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“We are delighted with the progress we have made on our change management programme.”

We designed and run insurance broker JLT’s annual client satisfaction programme.

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“I would totally recommend Circle to anyone else who is looking to carry out a B2B research project.”

We assessed the potential of a new service, Flight Profile Monitor (FPM), for air traffic control provider NATS.

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The result was a service designed to build customer relationships rather than NATS’ revenues, and the AOA’s Best Environmental Initiative award.

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