By Andrew Dalglish - 3rd August 2011
B2B social media; is it a case of the Emperor’s New Clothes?
The latest B2B Marketing Benchmark Report – based on a survey of 274 client side B2B marketers conducted by us here at Circle Research – finally seems to provide a definitive answer. The social media Emperor is getting dressed, but is still in his underpants.
B2B social media has reached the tipping point and in doing so it’s following the classic technology evolution curve. There was a lot of talk. Then we saw early pioneers. Now it’s in the initial stages of becoming main stream with eight in every ten marketers (78%) currently using social media in their B2B marketing activity.
It’s still early days though and most are still dipping their toes in the water – only one quarter (25%) have a clearly defined strategy. Moreover, the standard approach seems to be trial and error – just one fifth (21%) have received any training in social media.
This haphazard deployment represents an opportunity for the more focussed to catch an edge, but the window of opportunity won’t stay open long. Most plan to increase their social media investment over the coming 12 months – 76% through greater financial spend and 85% by dedicating more time.
Social media is being used then, but how?
Well, in the main it means the use of social networks, two of which dominate – Twitter (used by 85% engaged in social media) and LinkedIn (77%). YouTube (66%) and, perhaps surprisingly given its B2C associations, Facebook (67%) also form an important but less prominent part of the mix. Despite clear SEO and brand positioning benefits, only one half (51%) include blogging in their activity mix.
The big question though is: does it pay?
Those surveyed revealed their performance against various metrics and this provides some clear benchmarks. Take Twitter as an example. Analysing the number of reported Twitter followers reveals five milestones of success:
In financial terms though, the picture is cloudy. Only a handful (21%) can consistently demonstrate ROI from their social media investment.
This difficulty in demonstrating tangible financial results is reflected in the five most significant social media challenges reported by B2B marketers. These are:
It seems then that B2B marketers recognise the rewards to be had through social media, but it’s not an easy ride.
Have you faced challenges gaining internal buy-in? If so, how did you overcome them? Share your experiences below…
Read more about our approach to business-to-business (B2B) marcoms and advertising research.
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Andrew has specialised in B2B research for over a decade and co-founded Circle Research in 2006. He is a columnist for B2B Marketing Magazine, a regular contributor to Research Live and frequent speaker at leading events such as the B2B Leaders Forum, Customer Experience Live and the Social Media World Forum. Andrew is a Chartered Member of the MRS, teaches the MRS B2B research course and holds an MA in Psychology from Aberdeen University alongside an MSc in Marketing from Strathclyde University.