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News & Views

  1. The secrets of employee motivation

    By Andrew Dalglish -

    Quirks marketing research reviewIn her latest blog for Quirk’s Marketing Research Review, Circle Research’s HR lead Beth Pearson explores how an agency can best nurture and retain talent…

    Research is a people business.

    Our raw materials are the opinions of respondents. Our product is the insight extracted from these raw materials by clever folk. And an agency or client-side researcher can only make a difference if they’re skilled at building relationships with key stakeholders.

    This all means that attracting, developing and motivating top talent is critical to our industry’s future. What’s the secret? We recently conducted a survey of more than 800 white collar employees from a variety of industries to find out.

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  2. Why is B2B market research the poor cousin?

    By Andrew Dalglish -

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    In his latest blog for the Market Research Society’s news and insight hub Research Live, Circle Research’s Andrew Dalglish explores why business-to-business companies need research just as much as consumer-facing ones…

    The research industry is full of dichotomies: qualitative and quantitative; domestic and international; B2C and B2B. There’s no value judgement within these pairings. Each side of the coin meets a different need and requires a different skill set. However, while there might not be a conceptual value judgement, there is a commercial one.  This is especially stark when B2C is compared with B2B. ESOMAR estimates that a whopping 16 times more is spent on B2C research than B2B (the Global Market Research 2014 Report estimates that 6% of global research spend is on B2B).

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  3. Business volunteering – people or profits?

    By Andrew Dalglish -

    People or Profits ReportLast year we started a volunteering programme here at Circle.  We’d always supported various charities through donations or fundraising, but felt that perhaps our time might be just as valuable.

    So as a company we pledged to donate a month of our time in ‘man-hours’ every year to charity and worthwhile causes.  In part we did so by volunteering at an inner-city school in London.  But our focus was on donating our services pro bono – after all, we’re research professionals so surely the greatest value we can offer is in sharing this specialist expertise.   The result is the People or Profits Report.

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  4. The benefits of marketing automation aren’t automatic

    By Andrew Dalglish -

    Predictions that 2015 is the year of marketing automation seem to be spot on.  The latest Benchmarking Report from B2B Marketing reveals that the vast majority of B2B marketers have either adopted an automation solution (43%) or plan to in the next 12 months (45%).  If you’re about to take the plunge there are some valuable lessons to be taken from those who have gone before.

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  5. What system 1 and 2 thinking mean for B2B marketers

    By Andrew Dalglish -

    A clever chap called Daniel Kahneman has a theory.

    When making decisions there are two systems in our mind which influence the outcome.  System 1 works at a sub-conscious level without us knowing it.  Using intuition and beliefs about how the world works, it makes a rapid assessment of the situation then quickly settles on a course of action.  In contrast, system 2 works at a conscious level.  Using deliberative reasoning and logic, it carefully evaluates the situation before reaching a conclusion.

    In everyday life we rely mostly on system 1 to effortlessly make decisions, but occasionally system 2 is called in.  This happens in complex scenarios, when the situation is new or when system 2 suspects that system 1 may have reached the wrong conclusion.

    Now, what does all this mean for B2B marketers?

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  6. Shape the B2B Barometer

    By Andrew Dalglish -

    The B2B Barometer has been a consistent feature of the B2B landscape since 2009.  Now it’s evolving and you can shape its future.

    The B2B Barometer was designed as a ‘state of the nation’ study.  At a macro-level this gives a measure of our industry’s health and reveals key trends.  At a micro-level it gives you a sense of how your approach to marketing compares to that of your peers.

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  7. The month in #mrx

    By Andrew Dalglish -

    Every four weeks we here at @circle_research find the most popular Tweets about market research (#mrx in Twitter talk) and take a look at what’s hot.

    What do surveys and Bollywood have in common?

    This month saw an unusual collision of two worlds.  The #mrx hashtag saw a leap in popularity with more than 20,000 tweets in the month.  “Finally”, I thought, “research is quite a cool industry to be in”.  But my joy was short-lived (although I still maintain that research is cool).  It turns out that our beloved hashtag had been adopted by Bollywood fans to discuss the hotly anticipated new film Mr. X. Continue reading

  8. Making ‘human-to-human’ marketing a reality

    By Andrew Dalglish -

    January is the month for predictions.  Flicking through the various forecasts of what 2015 holds for B2B, common themes emerge.  Some trends are at the start of the adoption curve, e.g. programmatic advertising.  Some are about taking a pretty well-established practice and doing it better, e.g. content.  And others are about going back to basics, e.g. influencer marketing.

    One widely touted trend in this latter category has a new label (‘human-to-human’ or ‘personalisation’), but is really just a marketing fundamental – recognising that each member of the target market is a person (representing a business) with their own unique behaviours, preferences and emotions.  By intimately understanding this individual they can be engaged with the right messages, at the right time, through the right channel.

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  9. Are B2B agencies adapting quickly enough?

    By Andrew Dalglish -

    Of the 70 agencies that feature in this year’s B2B Marketing Agency League, 10 show no or negative turnover growth.  In past years this could be explained away by a recessionary environment.  However, the UK economy is once again growing and this is feeding through to B2B marketing budgets.  In Q3 2014 the B2B Barometer study found that 56% of B2B marketers have seen their budget grow in the last 12 months, with an average increase of 19% (you can find the full results of the B2B Barometer here: http://goo.gl/tk3Mez) .

    So why are these agencies struggling?

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