By Andrew Dalglish - 18th February 2014
“Branding is marketing bullshit. Only FMCG firms who need to build aspirations and desire worry about stuff like that. B2B is different. The relationship is with me – the sales guy – not the corporate brand. Even if it wasn’t, buyers are rational and put emotions to one side.
And anyway our brand is just fine, the logo is great.”
As a marketer you no doubt recognise the value of a strong brand. 77% of the 100 B2B marketing leaders we recently surveyed for the B2B Leaders Forum went so far as to describe branding as critical to their company’s future growth.
So you might be convinced, but how do you persuade others who see branding as ‘marketing bullshit’?
First explain that, like it or lump it, they have a brand. Your brand is your reputation – the thoughts and feelings triggered in a customer or prospect’s mind when they think of you. And because a brand is a perception held about you, you have no choice about whether that perception exists. Your only choice is whether or not you actively manage that perception.
And let’s ditch the term ‘branding’. It’s too loaded and instantly raises barriers to acceptance. Instead, let’s call it ‘reputation’ instead because that’s a term everyone can relate to.
Then outline the benefits of having a great reputation (not brand, remember):
Dwell on that last point to convert any remaining non-believers. A strong reputation has financial benefits. For example, Interbrand (Inter-reputation?) estimates that IBM’s brand is worth $78,808 million.
Go forth and spread the word!
Read more about our approach to business-to-business (B2B) branding research.
Read our interview with Salesforce’s marketing team on how they built a strong brand here.
Andrew has specialised in B2B research for over a decade and co-founded Circle Research in 2006. He is a columnist for B2B Marketing Magazine, a regular contributor to Research Live and frequent speaker at leading events such as the B2B Leaders Forum, Customer Experience Live and the Social Media World Forum. Andrew is a Chartered Member of the MRS, teaches the MRS B2B research course and holds an MA in Psychology from Aberdeen University alongside an MSc in Marketing from Strathclyde University.