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Category: News

  1. Calculating Net Promoter Score (NPS) in B2B markets

    By Andrew Dalglish -

    Net Promoter Score (NPS) is perhaps the most widely used metric in customer satisfaction and loyalty research.  Here at Circle, our view is that NPS isn’t always the best metric in B2B environments (we explain why here), but it does have a role to play.  So, assuming it is the right metric for your business, how do you calculate Net Promoter Score (NPS)?

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  2. The secrets of successful B2B marketing

    By Andrew Dalglish -

    What’s the secret to successful marketing?  A recent survey by B2B Marketing and Circle Research asked 104 client-side B2B marketers that very question – ‘what would you say are the key elements to successful B2B marketing?’.  They were given free rein to answer however they wanted and an analysis of these responses reveals five themes.

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  3. Incentives in B2B market research

    By Andrew Dalglish -

    One of the toughest aspects of conducting a B2B research study is securing the support of a hard-to-reach target audience.  B2B decision makers are time poor, under pressure and protected by Gatekeepers (e.g. their PA).  These are all features which make them less likely to take part in surveys and interviews, but with the right approach B2B respondents can be persuaded to take part in research.

    So, what’s the trick?

    Well, it’s all about careful incentivisation – you need to give respondents a compelling reason to support the research.  In a recent article for Research Live, Circle Research’s Andrew Dalglish explored this topic revealing how you can use ‘soft’ and ‘hard’ incentives to access the opinions of B2B audiences.

    Read the article in full here.

    Find out how we can help with your B2B market segmentation here.