By Andrew Dalglish - 28th December 2010
The French are stubborn. Germans are meticulous. The British are intelligent.
National stereotypes are not always fair and should be challenged. However, they’re also powerful, resistant to change and widely held. To illustrate, try the following. Type ‘why do French’ into Google and look at the auto-complete options. These include ‘…people eat snails’ and ‘…people stare’.
Try the same for British, Italian or any other nationality. An amusing exercise but one with a serious undertone. Google is smart. Its auto-complete tool is based on huge amounts of search history and a sophisticated algorithm. This implies that phrases like these represent common perceptions.
National stereotypes also apply to companies and their products (think Siemens, Aeroflot, Fujitsu). Add to this the oft forgotten fact that B2B buyers are human. They’re as susceptible to stereotypical views as anyone. Various academic studies support this and show that even in B2B contexts the ‘made in’ label triggers beliefs about quality, reliability, innovation and price.
As marketers we need to take notice of this, especially when migrating a product from its home market to new shores. In these circumstances national associations can have a strong bearing on the optimum brand positioning and communications strategy. For example, Aeroflot might have a tougher time persuading UK buyers of their shipment reliability than Lufthansa.
As Research Manager at British Airways my colleague Andy Booth devised a four step process for managing brands with a prominent (explicit or implicit) ‘made in’ label.
Read more about our approach to business-to-business (B2B) branding research.
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Andrew has specialised in B2B research for over a decade and co-founded Circle Research in 2006. He is a columnist for B2B Marketing Magazine, a regular contributor to Research Live and frequent speaker at leading events such as the B2B Leaders Forum, Customer Experience Live and the Social Media World Forum. Andrew is a Chartered Member of the MRS, teaches the MRS B2B research course and holds an MA in Psychology from Aberdeen University alongside an MSc in Marketing from Strathclyde University.