Measuring the service experience
25.01.12Does your business have a service element? Do you measure customer perceptions of the experience? If so, you might want to take a quick look under the bonnet.
We create fresh perspectives - deep insights into what makes buyers tick, what they think of you and your ideas, what will really set you apart.
See how Moneycorp used customer insights and a segmented approach to stand out.
An outstanding job. Circle demonstrated real clarity in strategic thinking providing focussed and extremely useful insights
FTSE
Truly Brilliant
Farnell
Highly valuable and actionable insights into customer perceptions. We'll be using Circle Research again to continue the great work they started.
Morse
We are delighted with the strategic direction we've taken as a consequence of our partnership with Circle
Randstad
Many agencies claim to add value, but Circle is one of a small number who actually deliver. I would certainly recommend them.
McCann Erickson Enterprise
It's not very often that you meet an agency who immediately understands the client challenge. Circle made it easy, delivering insightful results and meeting objectives.
Easynet
Circle are flexible, focussed, excellent communicators and have delivered real insights. Above all they're enjoyable to work with.
GSM Association
Does your business have a service element? Do you measure customer perceptions of the experience? If so, you might want to take a quick look under the bonnet.
The B2B Barometer is the definitive state of the nation study for B2B marketers. How are your peers allocating their budgets? What are their challenges and priorities? What trends do they see on the horizon?
In the latest of B2B Marketing Magazine's Benchmarking series, a survey by Circle reveals B2B marketers' tactics and performance metrics in social media marketing.